Business Process Management (Week 9)

25 Sep

In this week’s lecture, we have discussed two things. During the first part of the lecture, Prof. Alistair has prepared some questions which are the example of final exam’s questions. In the second part of the lecture, the Business Process Modelling has been introduced to us. In this blog post, I will both discuss these two parts based on this week’s lecture content. In addition, I am going to describe the knowledge that I have gained about the assignment from this week’s tutorial session.

Discussion of Questions

This week we have some questions based on previous lectures. The questions are, for example, “what are services”, “what are web services”, “what is software as a service”. I remember that last we have explored description of services. We know that services are always together with goods. Also, services deliver values to customers in order achieve their desirable goals. For the web service, it may be defined as an integration of web-based application. With the development of web-based technology, such as XML, WSDL, and SOAP, various web-based applications are tied up together as a web service over an Internet protocol backbone. For instance, QUT Virtual provides different kinds of web services through QUT website, including email, discussion platform, assignment minder, Elluminate and so on. Many web-based applications are integrated together and provided by the web service of QUT Virtual.

All the questions discussed and revised through the lecture aim to provide us general information about these key elements. In order to describe a service, we need to understand what it is about. Then we can standardize the way to describe services.

Understanding of BPM

BPM stands for business process management. It represents a systematic approach in order to make a company’s or enterprise’s workflow more effective and more efficient. As we know, a business process is an activity or a set of activities which aim to accomplish certain specific organisational goals. Therefore, BPM acts as a continuous improvement method to make organisations promotes business innovation, integration and operation with technology. Hence, it is apparent that by adopting BPM, enterprises can facilitate their ability to derive a clear competitive advantage.

There is an example of BPM shown in the below. It represents an order management by using business process management notation.

From the figure, we can know that the Order Management process is triggered by the reception of a purchase order from certain customer. The purchase order has to be checked against the stock, which is the availability of the products requested. Depending on stock availability the purchase order may be confirmed or rejected. If the purchase order is confirmed, the goods requested are shipped and meantime an invoice is sent to the customer. Then, the ordering process is end. This is a simple and representative process example that can provides us fundamental knowledge about BPM.

Tutorial Session

During the tutorial session, we were continuously working on our assignment. For describing services, first of all, we need to identify services in specific areas such as, purely human/professional, transactional, informational, software component, digital media, platform and infrastructure. For example, Amazon provides a kind of infrastructure service which it offers online storage to their customers. QUT website integrates various services, in which Discussion Board could be considered as a platform service. This week’s tutorial is to give us basic understanding about what we need to do firstly for assessing a service.

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Posted by on September 25, 2011 in Uncategorized


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